Frequently Asked Questions

Everything you need to know about Fluff Casual Cosmetics.

Are Fluff Casual products cruelty-free?

Absolutely. We believe in beauty without compromise, which is why 100% of our products are certified cruelty-free and never tested on animals.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We want you to love your glow. If you are not satisfied, you can return gently used products within 30 days of purchase for a full refund, excluding shipping costs.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. We are working hard to bring Fluff Casual to more countries very soon.

Are your cosmetics safe for sensitive skin?

Yes, our formulas are designed with 'casual beauty' in mind, meaning they are dermatologist-tested, non-comedogenic, and free from harsh synthetic fragrances.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and shop-now-pay-later options like Afterpay and Klarna.